International Chat Process | Customer service | Salary Upto 4.70 LPA

WSNE Consulting Pvt. Ltd.; Gurugram District; Sur place; INR 18 000 - 33 000; Plein temps

Avantages offerts par ce poste

Lucrative incentives

In-hand salary 18k-33k monthly

5 days working

Night shifts 24x7

Cabs both sides

Job Location Gurugram

Résumé du poste

WSNE Consulting Pvt. Ltd. invites applications for an International Chat Support role based in Gurugram.

You will handle chats from UK/US customers, provide excellent service across channels, and maintain records using MS Office tools. The position requires strong English skills, multitasking, and ability to work rotating shifts. Freshers are welcome, and candidates with a Undergraduate/Graduate background and good communication are encouraged to apply.

Qualifications

• Undergraduate or graduate candidates with good English can apply.
• Must have excellent communication skills.
• Comfortable with a 24x7 working environment.
• Freshers are welcome.

Responsabilités

• Handle international chat from UK/US customers and provide excellent customer service.
• Process customer requests via phone, email, and chat promptly and efficiently.
• Use MS Office tools to maintain accurate records of interactions.
• Collaborate with internal teams to resolve complex issues and escalate when needed.
• Maintain high standards to meet AHT, SLA, and quality targets.
• Demonstrate strong English communication and multitasking abilities.

Connaissances

Customer service

English fluency

Multitasking

Attention to detail

MS Office

Communication skills

Formation

Undergraduate/Graduate (any)

Outils

MS Office

Excel

Description du poste

Job description

Role & responsibilities

• Handle international Chat from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and escalates when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

• Any Undergraduate / Graduate candidate with Good English can apply.
• Candidate Must have excellent communication skills.
• Must be comfortable with 24*7 working environment.
• Freshers are most welcomed

Perks and Benefits

• Salary upto 2.75 LPA- 4.80 LPA
• 18k-33k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram