Hindi - Customer Service Executive

Ciel HR; Chennai; On-site; INR 300,000 - 400,000; Full time

Job summary

Ciel HR in Chennai is seeking a customer support executive to manage inquiries via calls, email, and other channels. You will assist customers with products, orders, and payments, and document interactions in the CRM.

The role emphasizes resolving issues, maintaining records, and coordinating with internal teams to ensure high customer satisfaction; strong communication skills are essential.

Responsibilities

• Handle customer inquiries via phone, email, and other channels.
• Respond to customer questions regarding products, services, orders, and payments.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate customer information and update records in the CRM system.
• Follow up with customers to ensure their issues are resolved.
• Coordinate with internal departments to address customer concerns.
• Maintain professional communication and build positive customer relationships.
• Prepare daily reports and maintain records of customer interactions.

Job description

Key Responsibilities

• Handle customer inquiries through phone calls, emails, and other communication channels.
• Respond to customer questions regarding products, services, orders, and payments.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate customer information and update records in the CRM system.
• Follow up with customers to ensure their issues are resolved.
• Coordinate with internal departments to address customer concerns.
• Maintain professional communication and build positive customer relationships.
• Prepare daily reports and maintain records of customer interactions.