Customer Care Executive

Chaayos; Delhi; On-site; INR 260,000 - 380,000; Full time

Job summary

Chaayos in Delhi is seeking a customer support executive to handle inbound and outbound customer calls, addressing queries and service requests. You will provide information on products, orders, services, and policies, ensuring a positive customer experience.

You will resolve complaints efficiently, follow up on pending issues to ensure timely closure, and maintain detailed records of interactions in the CRM.

Responsibilities

• Handle inbound and outbound customer calls to address queries and service requests.
• Provide accurate information about products, orders, services, and policies.
• Resolve complaints efficiently and follow up on pending issues to ensure closure.
• Maintain records of customer interactions in the CRM/system.
• Achieve defined call, TAT, quality, and customer satisfaction targets while maintaining professional communication.

Job description

Role & responsibilities

• Handle inbound and outbound customer calls to address queries, concerns, and service requests.
• Provide accurate information about products, orders, services, and policies while ensuring a positive customer experience.
• Resolve customer complaints efficiently and follow up on pending issues to ensure timely closure.
• Maintain proper records of customer interactions, feedback, and complaints in the CRM/system.
• Achieve defined call, TAT, quality, and customer satisfaction targets while maintaining professional communication.