Customer Support Executive

Future Online Private Limited; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Future Online Private Limited in Bengaluru is seeking a proactive Customer Support Executive to handle customer calls, emails, WhatsApp messages, and chat queries with professionalism and timely responses. You will coordinate with internal teams to resolve issues and ensure smooth service delivery.

You will maintain accurate CRM records of interactions, complaints, and follow-ups, provide customers with information on products, services, rentals, deliveries, and policies, and escalate complex

Responsibilities

• Handle customer calls, emails, WhatsApp messages, and chat queries in a professional and timely manner.
• Coordinate with internal departments to resolve customer issues and ensure smooth service delivery.
• Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
• Provide customers with accurate information regarding products, services, rentals, deliveries, and policies.
• Follow up with customers to ensure issues are resolved and maintain high customer satisfaction.
• Escalate complex issues to the team leader and track them.
• Coordinate order processing, renewals, and service requests.
• Prepare daily reports and update customer support activities.
• Meet customer satisfaction.

Job description

Roles and Responsibility:

1. Handle customer calls, emails, WhatsApp messages, and chat queries in a professional and timely manner.
2. Coordinate with internal departments to resolve customer issues and ensure smooth service delivery.
3. Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
4. Provide customers with accurate information regarding products, services, rentals, deliveries, and policies.
5. Follow up with customers to ensure issues are resolved and maintain high customer satisfaction.
6. Escalate complex issues to the team leader and track them.
7. Coordinate order processing, renewals, and service requests.
8. Prepare daily reports and update customer support activities.
9. Meet customer satisfaction.