Customer Support Executive - Hindi

Ample Technologies; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Ample Technologies in Bengaluru is seeking a customer support representative with 0–3 years of tele-calling and service experience. You will handle incoming calls, understand customer needs, and provide accurate information.

You will build relationships, meet personal and team targets, and resolve complaints with timely solutions. Fluency in Hindi and strong English communication are essential, along with professional persuasion.

Qualifications

• 0–3 years of experience in tele-calling or customer service.
• Proficient spoken English; fluency in Hindi is mandatory.
• Strong persuasion and professional communication skills.

Responsibilities

• Manage incoming phone calls and route queries appropriately.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open communication.
• Provide accurate and complete information using the right methods and tools.
• Meet personal and team targets for customer service and call handling.
• Handle complaints with solutions and alternatives within time limits and follow up for resolution.
• Follow company communication procedures, guidelines and policies.
• Take the extra mile to delight customers.

Skills

0-3 years experience tele-calling

Good spoken English

Hindi fluency

Strong persuasion skills

Job description

Key Responsibilities:

• Manage incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to Delight customers

Skills & Requirements:

Essential

• 0 - 3 years of experience in tele-calling, customer service
• Good spoken English; Hindi fluency is mandatory.
• Strong persuasion skills with professional communication.

Personality Traits

• Confident, patient, and customer-friendly.
• Consistent performer with ability to handle objections.
• Organized, disciplined, and target-oriented.