Customer Service Executive

Ciel HR; Thiruvallur District; On-site; INR 180,000 - 260,000; Full time

Job summary

Ciel HR is seeking a Customer Service Executive in Tamil Nadu, India. You will handle customer inquiries, resolve complaints, and provide product or service information to ensure satisfaction. Freshers are welcome.

Role requires excellent communication, a customer‑oriented mindset, and the ability to work across channels including phone and email. Hindi speaking ability is a must; training will be provided where needed.

Qualifications

• Hindi speaking is a must
• Handle customer queries via multiple channels
• Provide accurate information about products and services
• Maintain positive relationships with customers

Responsibilities

• Handle customer queries through phone, email, or other channels
• Provide accurate information about products and services
• Resolve customer complaints and issues professionally
• Maintain customer records and update details in the system
• Coordinate with internal departments to address customer requirements
• Follow up with customers to ensure concerns are resolved
• Ensure customer satisfaction and provide timely support

Skills

Hindi language

Job description

Job Description Customer Service Executive

Job Title: Customer Service Executive

We are looking for a customer-oriented Customer Service Executive to handle customer inquiries, resolve complaints, provide product or service information, and ensure customer satisfaction.

Roles and Responsibilities:

• Hindi speaking requirement is must
• Handle customer queries through phone calls, emails, or other communication channels.
• Provide accurate information about products and services.
• Resolve customer complaints and issues professionally.
• Maintain positive relationships with customers.
• Follow up with customers to ensure their concerns are resolved.
• Maintain customer records and update details in the system.
• Coordinate with internal departments to address customer requirements.
• Ensure customer satisfaction and provide timely support.

OPEN FOR FRESHERS !!!