Customer Service Executive

Ideal Talent Connect; Vapi; On-site; INR 250,000 - 400,000; Full time

Job summary

Ideal Talent Connect in Gujarat, India seeks a customer support executive to manage calls, WhatsApp messages, and emails. You will provide product information, resolve queries, and coordinate with sales and service teams to ensure smooth service delivery.

The role requires fluent Hindi and Gujarati with basic English, plus strong Excel and CRM skills to maintain accurate customer data. A proactive, customer‑focused approach is essential for success.

Qualifications

• Strong communication across Hindi, Gujarati and English.
• Ability to handle multiple queries through calls, chats, and emails.
• Proficient with MS Excel and basic computer operations.
• Experience with CRM systems and data maintenance.

Responsibilities

• Handle customer calls, WhatsApp messages, and emails.
• Provide product/machine information to customers.
• Resolve customer queries, complaints, and service requests.
• Coordinate with sales and service teams.
• Maintain customer data in CRM/system.

Skills

Customer communication

Multi-channel support

Problem solving

Query handling

Team coordination

Language skills

Time management

Tools

MS Excel

CRM

Email

Job description

• Handle customer calls, WhatsApp messages, and emails
• Provide product/machine information to customers
• Resolve customer queries, complaints, and service requests
• Coordinate with sales and service teams
• Maintain customer data in CRM/system
• Good communication (Hindi, Gujarati, Basic English)
• Basic computer knowledge (MS Excel, Email, CRM)
• Customer handling & problem-solving skills
• Ability to manage multiple queries