Help Desk Professional

Jayasan Infoware; Nagpur District; On-site; INR 200,000 - 340,000; Full time

Job summary

Jayasan Infoware is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot complex technical issues in a timely and professional manner and document interactions accordingly.

You will collaborate with internal teams to resolve customer complaints, develop product knowledge, and elevate potential issues to senior management when necessary.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and efficient manner.
• Document customer interactions and resolutions in a professional manner.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain a thorough understanding of our products and services.
• Identify and elevate potential issues to senior management when necessary.

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