Helpdesk Executive

Atlantasys; Bhopal; On-site; INR 279,000 - 390,600; Full time

Job summary

Atlantasys in Bhopal is seeking dedicated individuals for 24x7 helpdesk support. Responsibilities include providing customer service, logging incidents, and ensuring customer satisfaction through efficient handling of queries and complaints.

Ideal candidates have a Bachelor’s Degree in any discipline or a Diploma in IT and possess strong communication skills. The role requires proficiency in MS Office, the ability to manage multiple tasks, and the willingness to work in a rotational shift environment.

Qualifications

• Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field.
• Good communication and interpersonal skills.
• Ability to work in rotational shifts in a 24x7 environment.

Responsibilities

• Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems.
• Log, track, and resolve incidents/tickets within defined SLA timelines.
• Ensure high levels of customer satisfaction and service quality.

Skills

Customer service orientation

Problem-solving skills

Communication skills

MS Office proficiency

IT systems understanding

Education

Bachelor's Degree or One-Year Diploma in Computer Applications / IT

Job description

Job Description

Key Responsibilities

• Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems
• Handle customer queries, complaints, and technical issues efficiently
• Log, track, and resolve incidents/tickets within defined SLA timelines
• Escalate unresolved issues to the concerned technical teams
• Maintain records of customer interactions and issue resolutions
• Coordinate with internal teams for timely closure of support requests
• Assist users with software, hardware, login, and application-related issues
• Prepare daily/weekly reports related to support activities and incidents
• Ensure high levels of customer satisfaction and service quality

Qualifications and Skills

• Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field
• Proficiency in computer operations and MS Office applications
• Good communication and interpersonal skills
• Basic understanding of IT systems and troubleshooting
• Ability to work in rotational shifts in a 24x7 environment
• Strong customer service orientation and problem-solving skills
• Ability to manage multiple tasks under pressure