Helpdesk Support Engineer

E4 Software Services; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

E4 Software Services in Mumbai seeks a proactive Technical Support Specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues and guide users toward effective solutions, ensuring swift issue resolution and high satisfaction.

You will collaborate with product and engineering teams, contribute to knowledge base articles, and help identify opportunities to improve processes and self-service capabilities.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.