Helpdesk Support Engineer

E4 Software Services; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

E4 Software Services in Pune, Maharashtra seeks a skilled technical support specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with teams, and build knowledge base articles to empower user self-service.

Additionally, you will analyze feedback to drive process improvements and participate in ongoing training to sharpen technical capabilities.

Qualifications

• Experience providing technical support via phone, email, or chat.
• Ability to troubleshoot complex issues and resolve them efficiently.
• Wamiliarity with creating and maintaining knowledge base articles.
• Willingness to analyze feedback and suggest process improvements.
• Participation in training programs to enhance technical skills.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Skills

Technical support

Troubleshooting

Collaboration

Knowledge base creation

Process improvement

Training and development

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.