Helpdesk

YOU Broadband India Ltd.; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading broadband service provider in Mumbai is looking for a Technical Support Specialist to provide assistance for computer systems, software, and hardware issues. Candidates should have 1-2 years of technical help desk experience, strong communication skills, and the ability to resolve problems effectively. You will work both independently and as part of a team, providing excellent customer service and support for various technical issues. Join a dynamic team focused on improving infrastructure and user experience.

Qualifications

• 1-2 years of experience in a technical help desk position.
• Knowledge of desktop programs and debugging techniques.
• Experience supporting Windows from XP to 11 and Microsoft Office.

Responsibilities

• Provide technical assistance and support for computer issues.
• Respond to queries via phone or in person.
• Install and repair computer hardware and software.
• Resolve problems with Local Area Networks (LAN).

Skills

Technical support for Windows OS

Customer service

Networking (TCP/IP)

Problem resolution

Communication skills

Team collaboration

Job description

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Respond to email messages for user seeking help.
• Ask questions to determine nature of problem.
• Walk user through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN)
• Install computer peripherals for users.
• Follow up with user to ensure issue has been resolved.

Skills Required

• 1-2 years directly related work experience in a technical help desk position supporting Windows Professional OSs, Microsoft Office all version, Internet Explorer and business applications in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong work ethic, detail oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making.
• Experience supporting Windows XP to Windows 11, Microsoft Office, Outlook Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.