Technical Support Professional

Mpiric Web Service; Ahmedabad District; On-site; INR 240,000 - 480,000; Full time

Job summary

Mpiric Web Service in Ahmedabad is seeking a customer support specialist to deliver timely technical assistance to customers via phone, email, or chat, and to troubleshoot issues efficiently.

You will collaborate with internal teams, develop product knowledge, and create technical documentation while staying current with industry trends.

Responsibilities

• Provide timely and effective technical assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with industry trends and best practices.

Job description

• Provide timely and effective technical assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with industry trends and best practices.