IT Technical Support Professional

URC Construction (p) Limited; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

URC Construction (p) Limited in India invites applications for a Technical Support Specialist to provide technical assistance to customers via phone, email or chat and to troubleshoot complex issues promptly and effectively.

You will collaborate with internal teams to identify solutions, develop and maintain knowledge of our products and services, and create training materials to help customers and staff stay current with new technologies and trends.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and efficient manner.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with new technologies and trends.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and efficient manner.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with new technologies and trends.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.