Technical - Customer Support Professional

Inovance Technology Private Limited; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Inovance Technology Private Limited in Chennai is seeking a proactive technical support specialist to provide timely assistance to customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and build deep product knowledge to support customers effectively.

Ideal candidates will possess strong communication and analytical skills, with proven experience in customer-facing technical support in a fast-paced environment.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.

Responsibilities

• Provide timely and effective technical assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues with products or services.
• Collaborate with internal teams to identify and implement solutions for customer complaints.
• Develop and maintain comprehensive knowledge of products and services to effectively support customers.
• Analyze customer feedback and suggest improvements to enhance overall customer experience.
• Work closely with cross-functional teams to ensure seamless delivery of products and services.

Skills

Technical knowledge

Communication skills

Problem solving

Analytical skills

Customer support experience

Job description

• Provide timely and effective technical assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues with products or services.
• Collaborate with internal teams to identify and implement solutions for customer complaints.
• Develop and maintain comprehensive knowledge of products and services to effectively support customers.
• Analyze customer feedback and suggest improvements to enhance overall customer experience.
• Work closely with cross-functional teams to ensure seamless delivery of products and services.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.
• Familiarity with industry-standard software and tools.