Helpdesk Support Engineer

E4 Software Services; Bengaluru; On-site; INR 380,000 - 580,000; Full time

Job summary

E4 Software Services in Bengaluru, Karnataka, seeks a dedicated Technical Support Specialist to assist customers via phone, email, or chat and to troubleshoot complex issues. You will collaborate with internal teams to implement solutions and contribute to a growing knowledge base.

Responsibilities include analyzing feedback, suggesting process improvements, and participating in ongoing training to sharpen technical skills in a fast-paced environment.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Skills

Technical support

Technical troubleshooting

Collaboration

Knowledge base

Process improvement

Training and development

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.