Helpdesk Executive

ATLANTA SYSTEMS PVT LTD; Bhopal; Hybrid; INR 390,600 - 558,000; Full time

Job summary

ATLANTA SYSTEMS PVT LTD is seeking candidates for a role focused on delivering 24x7 helpdesk and customer support. Responsibilities include managing customer queries and complaints, resolving incidents, and maintaining records of interactions.

Applicants should hold a Bachelor’s Degree or a related diploma and possess strong communication skills. The role demands a problem-solving attitude and the ability to work under pressure, as well as proficiency in MS Office applications.

This position offers the opportunity to work in a dynamic, round-the-clock environment ensuring high levels of customer satisfaction.

Qualifications

• Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field.
• Proficiency in computer operations and MS Office applications.
• Good communication and interpersonal skills.
• Basic understanding of IT systems and troubleshooting.
• Ability to work in rotational shifts in a 24x7 environment.
• Strong customer service orientation and problem-solving skills.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems.
• Handle customer queries, complaints, and technical issues efficiently.
• Log, track, and resolve incidents/tickets within defined SLA timelines.
• Escalate unresolved issues to the concerned technical teams.
• Maintain records of customer interactions and issue resolutions.
• Coordinate with internal teams for timely closure of support requests.
• Assist users with software, hardware, login, and application-related issues.
• Prepare daily/weekly reports related to support activities and incidents.
• Ensure high levels of customer satisfaction and service quality.

Skills

Customer service orientation

Problem-solving skills

Communication skills

IT systems understanding

Education

Bachelor’s Degree or One-Year Diploma in Computer Applications

Tools

MS Office

Job description

Job Description

Key Responsibilities

• Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems
• Handle customer queries, complaints, and technical issues efficiently
• Log, track, and resolve incidents/tickets within defined SLA timelines
• Escalate unresolved issues to the concerned technical teams
• Maintain records of customer interactions and issue resolutions
• Coordinate with internal teams for timely closure of support requests
• Assist users with software, hardware, login, and application-related issues
• Prepare daily/weekly reports related to support activities and incidents
• Ensure high levels of customer satisfaction and service quality

Qualifications and Skills

• Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field
• Proficiency in computer operations and MS Office applications
• Good communication and interpersonal skills
• Basic understanding of IT systems and troubleshooting
• Ability to work in rotational shifts in a 24x7 environment
• Strong customer service orientation and problem-solving skills
• Ability to manage multiple tasks under pressure