Helpdesk Associate - Technical Troubleshooting

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 250,000 - 420,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Dadri, Uttar Pradesh, India is seeking an IT support professional to monitor live dashboards, manage reporting workflows, and perform quality analysis for service delivery.

The role requires strong English communication, reporting and troubleshooting skills, and a willingness to work shifts, with experience in hybrid (Office/Remote) IT support considered advantageous.

Qualifications

• University degree or technical certification preferred.
• Experience with hybrid (Office/Remote) IT support would be an advantage.
• Strong reporting abilities and analytics.
• Proven troubleshooting and problem-solving skills.
• Excellent communication and customer service.
• Fluent English language.
• Willingness to work shifts if required.

Responsibilities

• Live dashboard monitoring and reporting workflow allocation.
• Quality analysis on agreed aspects.
• Trending and in-depth analysis on service delivery components.
• Management Information presentations.
• Acts as coach and escalation point for less experienced colleagues.
• Provides technical guidance to identify, prioritize, and resolve problems.
• Liaises between customers and departments to resolve online system problems promptly.

Skills

Microsoft Office proficiency

Hybrid/Remote IT support

Reporting abilities

Troubleshooting skills

Communication skills

English fluency

Shift flexibility

Education

University degree or Microsoft certifications

Job description

Responsibilities

• Live dashboard monitoring, reporting workflow allocation
• Quality analysis on agreed aspects
• Trending and in-depth anlysis on service delivery components
• Management Information Presentations
• Acts as coach an escalation point for less experienced colleagues
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes instructions
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Skills

• Ideally University education, preferably technical degree, or Microsoft certifications
• Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
• Experience of providing Hybrid (Office and Remote) IT support is an advantage
• Good reporting abilities
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language
• Flexibility to work shifts if required