Head of Product & Client Experience

Intellectual Capital HR Consulting Pvt. Ltd.; Lucknow; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Restaurant-like perks

Job summary

Intellectual Capital HR Consulting Pvt. Ltd. in Lucknow, India seeks a Head of Product and Client Experience to lead product strategy and the end-to-end client journey across web and mobile trading platforms.

The role owns the roadmap, drives onboarding and KYC improvements, and aligns business stakeholders with engineering teams while leveraging data to enhance satisfaction for retail, HNI and institutional clients.

Qualifications

• Senior PM with stock broking/wealth fintech/capital markets experience and track record in digital platforms for retail, HNI, institutional clients.

Responsibilities

• Define and drive the product roadmap for web and mobile trading and investment platforms.
• Own end-to-end client experience across all trading and investment journeys.
• Enhance onboarding and KYC journeys to improve conversion and reduce friction.
• Design and optimise workflows for HNI and institutional client segments.
• Act as strategic bridge between business stakeholders and engineering teams.
• Partner with technology, operations, compliance and sales teams for product delivery.
• Use data and analytics to measure platform performance and implement client satisfaction initiatives.
• Monitor client behaviour and leverage user insights for evidence-based product decisions.

Skills

Senior product management

Trading platforms knowledge

Investment products knowledge

Agile product development

Stakeholder alignment

Job description

A capital markets and financial services platform is hiring a Head of Product and Client Experience.

Key responsibilities:

• Define and drive the product roadmap for web and mobile trading and investment platforms
• Own the end-to-end client experience across all trading and investment journeys
• Enhance client onboarding and KYC journeys to improve conversion and reduce friction
• Design and optimise workflows for HNI and institutional client segments
• Act as the strategic bridge between business stakeholders and engineering teams
• Partner with technology, operations, compliance and sales teams for product delivery
• Use data and analytics to measure platform performance and implement client satisfaction initiatives
• Monitor client behaviour and leverage user insights for evidence-based product decisions

Candidate profile: senior product management experience in stock broking, wealth management, fintech or capital markets, with a proven track record managing digital platforms for retail, HNI and institutional clients. Strong understanding of trading platforms and investment products, and Agile product development experience.