Head of Product & Client Experience

Intellectual Capital HR Consulting Pvt. Ltd.; Indore District; On-site; INR 7,000,000 - 12,000,000; Full time

Job summary

Intellectual Capital HR Consulting Pvt. Ltd. is seeking a Head of Product and Client Experience to define the product roadmap for web and mobile trading platforms and to own the complete client journey across all trading and investment experiences.

The role focuses on enhancing onboarding, KYC processes, and tailored workflows for HNI and institutional clients. The ideal candidate will have senior product management experience in capital markets or fintech, with demonstrated success in digital

Qualifications

• Senior-level product management experience in stock broking, wealth management, fintech, or capital markets.
• Proven track record managing digital platforms for retail, HNI, and institutional clients.
• Strong understanding of trading platforms and investment products; Agile product development experience.

Responsibilities

• Define and drive the product roadmap for web and mobile trading platforms.
• Own end-to-end client experience across all trading and investment journeys.
• Improve onboarding and KYC journeys to boost conversion and reduce friction.
• Design and optimise workflows for HNI and institutional client segments.
• Bridge business stakeholders and engineering teams for product delivery.

Skills

Senior product management

Stock broking / capital markets

Agile product development

Data-driven decisions

Job description

A capital markets and financial services platform is hiring a Head of Product and Client Experience.

Key responsibilities:

• Define and drive the product roadmap for web and mobile trading and investment platforms
• Own the end-to-end client experience across all trading and investment journeys
• Enhance client onboarding and KYC journeys to improve conversion and reduce friction
• Design and optimise workflows for HNI and institutional client segments
• Act as the strategic bridge between business stakeholders and engineering teams
• Partner with technology, operations, compliance and sales teams for product delivery
• Use data and analytics to measure platform performance and implement client satisfaction initiatives
• Monitor client behaviour and leverage user insights for evidence-based product decisions

Candidate profile: senior product management experience in stock broking, wealth management, fintech or capital markets, with a proven track record managing digital platforms for retail, HNI and institutional clients. Strong understanding of trading platforms and investment products, and Agile product development experience.