Head of Product & Client Experience

Intellectual Capital HR Consulting Pvt. Ltd.; New Delhi; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Intellectual Capital HR Consulting Pvt. Ltd. is hiring a Head of Product and Client Experience to lead the strategy and delivery of trading and investment platforms for retail, HNI and institutional clients.

You will drive product roadmaps, own the client journey, and collaborate across technology, operations, compliance and sales to optimise onboarding and outcomes. The role requires senior product management experience in capital markets, fintech or wealth management, with a proven track

Qualifications

• Senior product management experience in stock broking, wealth management, fintech or capital markets.
• Proven track record managing digital platforms for retail, HNI and institutional clients.
• Strong understanding of trading platforms and investment products.
• Experience with Agile product development.

Responsibilities

• Define and drive the product roadmap for web and mobile trading and investment platforms.
• Own the end-to-end client experience across all trading and investment journeys.
• Enhance client onboarding and KYC journeys to improve conversion and reduce friction.
• Design and optimise workflows for HNI and institutional client segments.
• Act as the strategic bridge between business stakeholders and engineering teams.
• Partner with technology, operations, compliance and sales teams for product delivery.
• Use data and analytics to measure platform performance and implement client satisfaction initiatives.
• Monitor client behaviour and leverage user insights for evidence-based product decisions.

Skills

Product management

Capital markets

Stock broking

Wealth management

Fintech

Agile

Leadership

Analytics

Job description

A capital markets and financial services platform is hiring a Head of Product and Client Experience.

Key responsibilities:

• Define and drive the product roadmap for web and mobile trading and investment platforms
• Own the end-to-end client experience across all trading and investment journeys
• Enhance client onboarding and KYC journeys to improve conversion and reduce friction
• Design and optimise workflows for HNI and institutional client segments
• Act as the strategic bridge between business stakeholders and engineering teams
• Partner with technology, operations, compliance and sales teams for product delivery
• Use data and analytics to measure platform performance and implement client satisfaction initiatives
• Monitor client behaviour and leverage user insights for evidence-based product decisions

Candidate profile: senior product management experience in stock broking, wealth management, fintech or capital markets, with a proven track record managing digital platforms for retail, HNI and institutional clients. Strong understanding of trading platforms and investment products, and Agile product development experience.