Head of Product & Client Experience

Intellectual Capital HR Consulting Pvt. Ltd.; Ahmedabad District; On-site; INR 80,000 - 120,000; Full time

Job summary

Intellectual Capital HR Consulting Pvt. Ltd. in Ahmedabad is seeking a senior product management professional with a proven track record overseeing digital trading platforms for retail, HNI, and institutional clients.

You will define roadmaps for web and mobile trading and investment services, coordinating with technology and compliance teams. This role emphasizes improving onboarding and KYC journeys, measuring product performance, collecting client feedback, and benchmarking against

Qualifications

• Experience managing digital platforms for retail, HNI and institutional clients.
• Strong understanding of trading platforms and investment products.
• Bachelor's or Master's degree in Engineering, Management, Finance or related discipline.

Responsibilities

• Define and drive the product roadmap for web and mobile trading and investment platforms.
• Own end-to-end client experience across all trading and investment journeys.
• Enhance client onboarding and KYC journeys to improve conversion and reduce drop-off.
• Work with technology, business and compliance to deliver platform enhancements.
• Track product metrics, client feedback and competitive benchmarks to prioritise the roadmap.

Skills

Product management

Digital platforms

Trading platforms

Cross-functional collaboration

Education

Bachelor's or Master's in Engineering/Management/Finance

Job description

Key responsibilities:

• Define and drive the product roadmap for web and mobile trading and investment platforms
• Own end-to-end client experience across all trading and investment journeys
• Enhance client onboarding and KYC journeys to improve conversion and reduce drop-off
• Work with technology, business and compliance to deliver platform enhancements
• Track product metrics, client feedback and competitive benchmarks to prioritise the roadmap

We are looking for a senior product management professional with a proven track record managing digital platforms for retail, HNI and institutional clients, and a strong understanding of trading platforms and investment products. Bachelor's or Master's in Engineering, Management, Finance or a related discipline.