Head of Product & Client Experience

Intellectual Capital HR Consulting Pvt. Ltd.; Chennai District; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Intellectual Capital HR Consulting Pvt. Ltd.

in Chennai seeks a senior product management professional to define the product roadmap for our web and mobile trading platforms and own the end-to-end client experience. You will enhance onboarding and KYC journeys to improve conversion, collaborate with technology, business and compliance to deliver platform enhancements, and track product metrics to prioritise the roadmap.

Responsibilities

• Define and drive the product roadmap for web and mobile trading and investment platforms
• Own end-to-end client experience across all trading and investment journeys
• Enhance client onboarding and KYC journeys to improve conversion and reduce drop-off
• Work with technology, business and compliance to deliver platform enhancements
• Track product metrics, client feedback and competitive benchmarks to prioritise the roadmap

Education

Engineering/Management/Finance

Job description

Key responsibilities:

• Define and drive the product roadmap for web and mobile trading and investment platforms
• Own end-to-end client experience across all trading and investment journeys
• Enhance client onboarding and KYC journeys to improve conversion and reduce drop-off
• Work with technology, business and compliance to deliver platform enhancements
• Track product metrics, client feedback and competitive benchmarks to prioritise the roadmap

We are looking for a senior product management professional with a proven track record managing digital platforms for retail, HNI and institutional clients, and a strong understanding of trading platforms and investment products. Bachelor's or Master's in Engineering, Management, Finance or a related discipline.