Head of Product & Client Experience

Intellectual Capital HR Consulting Pvt. Ltd.; Hyderabad; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Intellectual Capital HR Consulting Pvt. Ltd. is hiring a Head of Product and Client Experience in Hyderabad to oversee the product roadmap for trading platforms and manage end-to-end client journeys.

The role focuses on onboarding, KYC, and onboarding journeys to improve conversions while reducing friction across retail, HNI and institutional clients. The candidate should have senior product management experience in capital markets, fintech or related fields, with a proven track record of

Qualifications

• Senior product management experience in stock broking, wealth management, fintech or capital markets.
• Proven track record managing digital platforms for retail, HNI and institutional clients.
• Strong understanding of trading platforms and investment products.
• Experience with Agile product development.

Responsibilities

• Define and drive the product roadmap for web and mobile trading and investment platforms.
• Own the end-to-end client experience across all trading and investment journeys.
• Enhance client onboarding and KYC journeys to improve conversion and reduce friction.
• Design and optimise workflows for HNI and institutional client segments.
• Act as the strategic bridge between business stakeholders and engineering teams.
• Partner with technology, operations, compliance and sales teams for product delivery.
• Use data and analytics to measure platform performance and implement client satisfaction initiatives.
• Monitor client behaviour and leverage user insights for evidence-based product decisions.

Skills

Product management

Stock broking

Wealth management

Fintech

Capital markets

Agile development

Job description

A capital markets and financial services platform is hiring a Head of Product and Client Experience.

Key responsibilities:

• Define and drive the product roadmap for web and mobile trading and investment platforms
• Own the end-to-end client experience across all trading and investment journeys
• Enhance client onboarding and KYC journeys to improve conversion and reduce friction
• Design and optimise workflows for HNI and institutional client segments
• Act as the strategic bridge between business stakeholders and engineering teams
• Partner with technology, operations, compliance and sales teams for product delivery
• Use data and analytics to measure platform performance and implement client satisfaction initiatives
• Monitor client behaviour and leverage user insights for evidence-based product decisions

Candidate profile: senior product management experience in stock broking, wealth management, fintech or capital markets, with a proven track record managing digital platforms for retail, HNI and institutional clients. Strong understanding of trading platforms and investment products, and Agile product development experience.