Head of Product & Client Experience

Intellectual Capital HR Consulting Pvt. Ltd.; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Intellectual Capital HR Consulting Pvt. Ltd. is seeking a senior product management professional to lead digital trading and investment platforms for retail, HNI and institutional clients in India.

You will own end-to-end client journeys, drive the roadmap for web and mobile platforms and collaborate with technology, business and compliance teams. You will enhance onboarding and KYC flows to improve conversion, track product metrics and respond to competitive benchmarks.

Qualifications

• Senior product management experience in digital platforms.
• Proven track record delivering platforms for financial services.
• Bachelor's or Master's in Engineering, Management, Finance or related field.

Responsibilities

• Define and drive the product roadmap for web and mobile trading and investment platforms.
• Own end-to-end client experience across all trading and investment journeys.
• Enhance client onboarding and KYC journeys to improve conversion and reduce drop-off.
• Work with technology, business and compliance to deliver platform enhancements.
• Track product metrics, client feedback and competitive benchmarks to prioritise the roadmap.

Skills

Senior product management

Digital platforms

Trading platforms

Education

Bachelor's/Master's in Eng/Mgmt/Finance

Job description

Key responsibilities:

• Define and drive the product roadmap for web and mobile trading and investment platforms
• Own end-to-end client experience across all trading and investment journeys
• Enhance client onboarding and KYC journeys to improve conversion and reduce drop-off
• Work with technology, business and compliance to deliver platform enhancements
• Track product metrics, client feedback and competitive benchmarks to prioritise the roadmap

We are looking for a senior product management professional with a proven track record managing digital platforms for retail, HNI and institutional clients, and a strong understanding of trading platforms and investment products. Bachelor's or Master's in Engineering, Management, Finance or a related discipline.