Head E-Commerce - GO/JC/4946/2026

Golden Opportunities; Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Golden Opportunities in Bengaluru invites a Head of E-commerce to own online revenue across the website, app, marketplaces and omni-channel experiences.

You will own the D2C, marketplace and omni-channel P&L, drive profitable growth and lead the D2C Head, Marketplace Head and Omni-channel Head, reporting to the Founder.

The role requires 15+ years in E-commerce/Digital Commerce and a strong track record of data-led customer experiences and partner management.

Qualifications

• Minimum 15 years of experience in E-commerce / Digital Commerce.
• Senior leadership experience in E-commerce or Digital Commerce.
• Experience owning online P&L across D2C, marketplaces and omni-channel.
• Experience building omni-channel experiences connecting stores and online.

Responsibilities

• Own the online revenue across website, app, marketplaces and omni-channel.
• Own D2C, marketplace and omni-channel P&L with profitable online revenue growth.
• Lead the D2C Head, Marketplace Head and Omni-channel Head.
• Coordinate with founders, CMO and Wholesale on marketplace selling, Supply Chain, Retail, Planning and CTO.
• Drive data-driven reviews to scale the business.

Skills

Online P&L ownership

D2C website & app management

Marketplace strategy & management

Omni-channel business management

Revenue growth & profitability

Data-driven business management

Customer experience

Senior team leadership

Marketplace partnerships

Leadership of senior functional heads

Education

Any Graduate

Job description

Candidate Expectations

Minimum 15 years of experience in E-commerce / Digital Commerce. Senior leadership experience in E-commerce or Digital Commerce. Experience owning online P&L across D2C, marketplaces and omni-channel. Experience building omni-channel experiences connecting stores and online.

Job Title:

Head of E-commerce

Job Location:

Bengaluru

Work Model:

Mandatory Work from Office

Reporting To:

Founder

Candidate Location:

Bengaluru

Skills – Mandatory

• Online P&L ownership.
• D2C website and app business management.
• Marketplace strategy and management.
• Omni-channel business management.
• Revenue growth and profitability.
• Data-driven business management.
• Customer experience.
• Leadership of senior functional heads.
• Marketplace partnerships.

Diversity:

Any Diversity

Qualification:

Any Graduate.

Role Overview

The Head of E-commerce will own the overall online revenue across the website and app, marketplaces, and omni-channel experience connecting online with stores. The role will have ownership of the D2C, marketplace and omni-channel P&L, with a focus on profitable online revenue growth.

The position will report directly to the founders and will be based full-time at the Bengaluru HQ. The role will lead the D2C Head, Marketplace Head and Omni-channel Head.

Key Responsibilities

• E-commerce P&L and Revenue Growth Own the online P&L across D2C, marketplaces and omni-channel. Drive profitable online revenue growth. Manage online net revenue against plan, contribution margin and year-on-year growth.
• D2C Website and App Drive website and app growth across conversion, average order value, promotions and pricing. Improve checkout completion, D2C contribution margin and full-price sell-through. Manage discount depth.
• Marketplace Management Set the strategy for every marketplace, including listings and catalogue. Drive growth across Amazon, Myntra and Flipkart. Work with the Wholesale team on marketplace selling. Own marketplace revenue and contribution margin. Monitor category rank, catalogue health and return rate.
• Omni-channel Management Build an omni-channel experience connecting stores and online. Drive store-to-online and online-to-store experiences. Establish one view of inventory. Ensure seamless customer service and returns.
• Data and Business Management Run the business through weekly data-driven reviews. Build the tools and partnerships required to scale the business. Convert brand demand into online sales through an effective website and app experience.
• Team Leadership Lead the D2C Head, Marketplace Head and Omni-channel Head. Work closely with the founders and CMO. Partner with Wholesale on marketplace selling, Supply Chain on fulfilment, Retail on omni-channel, Planning on inventory, and the CTO on platforms and data.
• Success Metrics Online net revenue against plan. Online contribution margin and year-on-year growth. D2C conversion rate, average order value, checkout completion and contribution margin. Full-price sell-through and discount depth. Marketplace revenue against plan, contribution margin, category rank, catalogue health and return rate. Omni-channel order share, inventory accuracy, size availability and service levels. Overall return and RTO rates. Repeat purchase rate. App share of D2C revenue, app downloads and monthly active users. Delivery speed, customer ratings and NPS.

Mandatory Key Skills

• E-commerce / Digital Commerce Leadership
• Online P&L Ownership
• D2C Website and App Management
• Marketplace Strategy and Management
• Omni-channel Business Management
• Revenue Growth and Profitability
• Data-driven Business Management
• Customer Experience
• Senior Team Leadership
• Marketplace Partnerships

Good To Have Skills

Fashion / Apparel E-commerce in India.

Additional Requirements:

• Full-time, work-from-office role based at Bengaluru HQ.
• Minimum 15 years of experience in E-commerce / Digital Commerce.
• Must have owned online P&L across the website, app and major marketplaces.
• Must have built omni-channel experiences connecting stores and online.
• Must be commercial and data-led, with a strong understanding of customer experience and brand.
• Must have led senior functional heads and built strong marketplace partnerships.