Guest Relations Specialist

BPTP Ltd.; Faridabad District; On-site; INR 201,000 - 268,000; Full time

Job summary

BPTP Ltd. invites applications for the Guest Relationship Executive role at its clubs in Faridabad. The GRE is the first point of contact for walk-in customers, delivering premium service and ensuring a welcoming atmosphere.

You will support the sales team during events, maintain visitor records, and uphold brand standards through professional grooming and clear communication in English and Hindi.

Qualifications

• Min. 1 year experience in Guest Relations in hospitality.
• Excellent communication skills with strong customer-handling abilities.
• Presentable personality with a high level of professionalism and grooming standards.
• Experience in delivering premium/luxury customer service.
• Ability to multitask and work in a fast-paced, customer-facing environment.

Responsibilities

• Welcome and greet customers at the Club in a warm, professional, and courteous manner.
• Maintain visitor records and ensure proper documentation as per company process.
• Ensure the Club ambience, hygiene, and overall presentation meet brand standards.
• Handle customer concerns or queries with empathy and escalate as needed.
• Support the sales team during events, site visits, and promotional activities at the club.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Multitasking

Job description

Job Purpose:

The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Clubs. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the Clubs team to enhance customer engagement and conversion.

Key Responsibilities:

• Welcome and greet customers at the Club in a warm, professional, and courteous manner.
• Maintain visitor records and ensure proper documentation as per company process.
• Ensure the Club ambience, hygiene, and overall presentation meet brand standards.
• Handle customer concerns or queries with empathy and escalat
• Support the sales team during events, site visits, and promotional activities at the club.

Eligibility & Requirements:

• Min. 1 year Experience in Guest Relations role in Hospitality.
• Excellent communication skills with strong customer-handling abilities.
• Presentable personality with a high level of professionalism and grooming standards.
• Experience in delivering premium/luxury customer service.
• Ability to multitask and work in a fast-paced, customer-facing environment.
• Proficiency in English and Hindi; knowledge of additional languages is an advantage.

Key Skills & Competencies:

• Exceptional interpersonal and communication skills
• Customer-centric approach
• Problem-solving and coordination skills
• Team player with a proactive attitude
• Strong service orientation and attention to detail