Guest Relation Executive

Oswal Group; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

Oswal Group in Mohali is seeking a Guest Relations Executive to manage front-desk interactions, greet visitors and coordinate with sales teams. You will handle walk-ins, explain project details, and assist with site visits to ensure a positive first impression.

The role requires strong communication, a presentable demeanor, familiarity with CRM basics and MS Office, plus the ability to follow up with prospects and maintain records.

Qualifications

• Good communication and interpersonal skills required.
• CRM basics and MS Office knowledge preferred.
• Strong follow-up and coordination abilities.

Responsibilities

• Handle customer walk-ins and provide excellent guest experience.
• Attend to customer queries, explain project details and coordinate site visits.
• Support the sales team in lead follow-up and conversion.
• Maintain customer and lead records and update CRM regularly.
• Coordinate with sales executives, telecalling and other departments.
• Follow up with prospective customers through calls and messages.
• Prepare daily/weekly sales and customer interaction reports.
• Ensure smooth coordination during customer visits and meetings.

Skills

Good communication

Interpersonal skills

CRM basics

MS Office

Follow-up

Job description

Position: Guest Relations Executive (GRE)
Location: Mohali, CP-67
Experience: 23 Years

Key Responsibilities:

• Handle customer walk-ins and provide excellent guest experience.
• Attend to customer queries, explain project details and coordinate site visits.
• Support the sales team in lead follow-up and conversion.
• Maintain customer and lead records and update CRM regularly.
• Coordinate with sales executives, telecalling and other departments.
• Follow up with prospective customers through calls and messages.
• Prepare daily/weekly sales and customer interaction reports.
• Ensure smooth coordination during customer visits and meetings.

Skills Required:

• Good communication and interpersonal skills.
• Customer-focused and presentable personality.
• Basic knowledge of CRM and MS Office.
• Good follow-up and coordination skills.
• Prior experience in real estate, hospitality, retail, or customer service will be preferred.