Guest Relation Executive

Bptp; Gurugram District, Faridabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

A premier hospitality company in Faridabad seeks a Guest Relationship Executive to enhance customer engagement at their clubs. The role requires welcoming guests, maintaining records, and ensuring a premium service experience. Ideal candidates should have at least 1 year of experience in hospitality, with excellent communication and customer service skills, and a presentable appearance. The position promises a dynamic work environment focused on customer satisfaction.

Qualifications

• Minimum 1 year experience in Guest Relations role in Hospitality.
• Excellent communication skills with strong customer-handling abilities.
• Presentable personality with a high level of professionalism.

Responsibilities

• Welcome and greet customers at the Club in a warm, professional manner.
• Maintain visitor records and ensure proper documentation.
• Handle customer concerns or queries with empathy.

Skills

Exceptional interpersonal and communication skills

Customer-centric approach

Problem-solving and coordination skills

Strong service orientation

Attention to detail

Job description

Job Purpose

The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Clubs. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the Clubs team to enhance customer engagement and conversion.

Key Responsibilities

• Welcome and greet customers at the Club in a warm, professional, and courteous manner.
• Maintain visitor records and ensure proper documentation as per company process.
• Ensure the Club ambience, hygiene, and overall presentation meet brand standards.
• Handle customer concerns or queries with empathy and escalate when required.
• Support the sales team during events, site visits, and promotional activities at the club.

Eligibility & Requirements

• Min. 1 year Experience in Guest Relations role in Hospitality.
• Excellent communication skills with strong customer-handling abilities.
• Presentable personality with a high level of professionalism and grooming standards.
• Experience in delivering premium/luxury customer service.
• Ability to multitask and work in a fast-paced, customer-facing environment.
• Proficiency in English and Hindi; knowledge of additional languages is an advantage.

Key Skills & Competencies

• Exceptional interpersonal and communication skills
• Customer-centric approach
• Problem-solving and coordination skills
• Team player with a proactive attitude
• Strong service orientation and attention to detail