Guest Relations Executive (GRE)

Leading Construction Company; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Career development opportunities

Collaborative work environment

Job summary

Leading Construction Company is seeking a Guest Relationship Executive to manage customer interactions at the project site/experience centre and support the sales team in converting leads into visits and bookings.

The role requires 1–4 years in related fields, excellent communication, and a presentable, customer-focused approach. Willingness to work at project sites and on weekends is required.

Qualifications

• Graduation in any discipline; Sales/Marketing or Hospitality background preferred.
• 1–4 years of experience in Real Estate, Hospitality, Retail, Banking, Automobile, or customer relationship roles.
• Excellent communication and interpersonal skills.
• Presentable, customer-focused and confident personality.

Responsibilities

• Welcome and engage walk-in customers and prospects at the project site/experience centre.
• Understand customer requirements, preferences, budget, and property needs.
• Provide project information, including specifications, amenities, location, pricing, and offers.
• Coordinate and conduct project/site visits for prospective customers.
• Support the Sales Team in lead management, follow-ups, and customer conversion.
• Maintain accurate records of walk-ins, leads, site visits, and customer interactions.
• Coordinate with CRM, Sales, Marketing, and Project teams for smooth customer handling.
• Handle customer queries professionally and ensure timely resolution/escalation.
• Maintain a high standard of customer service and project presentation.
• Assist in events, property exhibitions, campaigns, and other marketing activities.
• Prepare daily/weekly reports on walk-ins, site visits, and lead status.

Skills

Communication

Interpersonal skills

Customer service

Education

Graduate in any discipline

Tools

MS Office

CRM systems

Job description

Experience: 1–4 Years

Job Summary

We are looking for a Guest Relationship Executive to manage customer interactions at the project site/experience centre, provide a positive customer experience, support the sales team, and assist in converting walk-in and marketing-generated leads into site visits and bookings.

Key Responsibilities

• Welcome and engage walk-in customers and prospects at the project site/experience centre.


• Understand customer requirements, preferences, budget, and property needs.


• Provide project information, including specifications, amenities, location, pricing, and offers.


• Coordinate and conduct project/site visits for prospective customers.


• Support the Sales Team in lead management, follow-ups, and customer conversion.


• Maintain accurate records of walk-ins, leads, site visits, and customer interactions.


• Coordinate with CRM, Sales, Marketing, and Project teams for smooth customer handling.


• Handle customer queries professionally and ensure timely resolution/escalation.


• Maintain a high standard of customer service and project presentation.


• Assist in events, property exhibitions, campaigns, and other marketing activities.


• Prepare daily/weekly reports on walk-ins, site visits, and lead status.

Requirements

• Graduate in any discipline; Sales/Marketing or Hospitality background is preferred.


• 1–4 years of experience in Real Estate, Hospitality, Retail, Banking, Automobile, or Customer Relationship roles.


• Excellent communication and interpersonal skills.


• Presentable, customer-focused, and confident personality.


• Good knowledge of MS Office/CRM systems.


• Willingness to work at project sites and weekends/holidays as required.

What We Offer

• Competitive salary commensurate with experience.


• Opportunities for professional development and career advancement.


• A collaborative and supportive work environment.