Guest Relation Executive

Puravankara; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

Puravankara is seeking a dynamic Guest Relationship Executive (GRE) to welcome guests at sales offices and project sites, manage registrations, coordinate site visits, and support the sales team with a seamless, high-standard hospitality experience.

The ideal candidate will have excellent English communication, a customer-centric mindset, and the ability to coordinate with internal teams. Prior real estate exposure and MS Office proficiency are preferred. Equal opportunity employer.

Qualifications

• Bachelor's Degree in any discipline.
• 2-5 years of experience as a Guest Relationship Executive, Front Office Executive, Customer Service Executive, or Reception Executive.
• Prior experience in Real Estate is mandatory.
• Experience in hospitality, luxury retail, banking, or customer-facing roles is an added advantage.
• Excellent verbal and written communication in English and local languages.
• Good knowledge of MS Office applications.
• Well-groomed personality with strong interpersonal and presentation skills.

Responsibilities

• Welcome and greet all customers and visitors in a warm, courteous, and professional manner.
• Deliver an exceptional guest experience at the sales office/project site to create a positive first impression.
• Manage visitor registration and maintain accurate records of walk-ins, appointments, and interactions.
• Coordinate customer site visits and ensure smooth movement between reception, sales teams, and project locations.
• Assist Sales by allocating walk-in customers and maintaining client flow.
• Offer refreshments and keep reception and lounge areas clean and presentable.
• Handle inquiries and direct them to the appropriate department.
• Coordinate with Sales, CRM, Administration, and Facility teams for timely support.
• Maintain customer feedback records and escalate concerns as needed.
• Monitor reception activities, visitor management, and daily footfall reports.
• Ensure adherence to hospitality standards and service quality guidelines.
• Support events and promotions as required.

Skills

Guest handling

Customer service

Communication

Interpersonal skills

Coordination

Hospitality

Education

Bachelor's degree

Tools

MS Office

Job description

Job Title: Guest Relationship Executive (GRE)

Position Type : Full Time

Function : Marketing

Location : Kochi ,Kerala

About Us

Founded in 1975, Puravankara Limited is one of India's most trusted real estate developers, with a legacy of over five decades. Headquartered in Bengaluru, the company has delivered landmark residential and commercial projects across major cities in India. With its two distinct brands Puravankara (premium housing) and Provident Housing (affordable housing) the Group caters to diverse customer segments. Puravankara is known for its quality construction, transparency, and customer-centric approach, and has pioneered innovative designs and sustainable practices in the real estate sector. Over the years, the company has built not just homes, but thriving communities, reflecting its vision of creating spaces that inspire and enhance everyday living.

Job Overview

We are seeking a dynamic and customer-focused Guest Relationship Executive (GRE) to create a memorable and seamless experience for customers visiting our sales offices and project sites. The incumbent will be responsible for welcoming guests, managing customer interactions, coordinating site visits, maintaining reception operations, and ensuring a high standard of hospitality. The ideal candidate should possess excellent communication skills, a pleasing personality, and the ability to coordinate effectively with internal teams while delivering exceptional customer service.

Key Responsibilities

• Welcome and greet all customers and visitors in a warm, courteous, and professional manner.
• Ensure a positive first impression by delivering an exceptional guest experience at the sales office/project site.
• Manage visitor registration and maintain accurate records of walk-ins, appointments, and customer interactions.
• Coordinate customer site visits and ensure smooth movement between reception, sales teams, and project locations.
• Assist the Sales team by allocating walk-in customers and maintaining proper customer flow.
• Offer refreshments and ensure the reception and customer lounge areas are clean, organized, and presentable at all times.
• Handle customer inquiries and direct them to the appropriate department or personnel.
• Coordinate with Sales, CRM, Administration, and Facility teams to ensure timely support for customer requirements.
• Maintain customer feedback records and elevate concerns to the concerned departments for resolution.
• Monitor reception activities, visitor management systems, and daily footfall reports.
• Ensure adherence to company standards, hospitality protocols, and service quality guidelines.
• Support events, customer engagement activities, project launches, and promotional campaigns as required.

Qualifications

• Bachelor's Degree in any discipline.
• 2-5 years of experience as a Guest Relationship Executive, Front Office Executive, Customer Service Executive, or Reception Executive.
• Prior experience in the Real Estate industry is mandatory.
• Experience in hospitality, luxury retail, banking, or customer-facing roles will be an added advantage.
• Excellent verbal and written communication skills in English and local languages.
• Good knowledge of MS Office applications.
• Well-groomed personality with strong interpersonal and presentation skills.

Key Competencies

• Guest Relationship Management
• Customer Experience & Hospitality
• Front Office & Reception Management
• Excellent Communication Skills
• Customer Service Excellence
• Professional Grooming & Etiquette
• Interpersonal & Relationship Building
• Coordination with Internal Stakeholders

Additional Competencies

• Visitor & Appointment Management
• Conflict Resolution & Complaint Handling
• Time Management & Multitasking
• Attention to Detail
• Documentation & Record Maintenance
• Problem Solving
• Team Collaboration
• Process Orientation & Compliance
• Adaptability & Positive AttitudeMIS Reporting & Basic Data Analysis

Puravankara Limited is an equal opportunity employer. We value diversity and encourage applications from all qualified individuals.