Guest Relation Executive

Trehan IRIS; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Trehan IRIS in Gurugram is seeking a professional Guest Relations Executive to welcome guests, provide information, and coordinate visits in a corporate office setting. The ideal candidate will have 1 to 3 years of relevant experience, strong communication skills, and a polished, customer-focused demeanor.

You will handle inquiries, manage registrations, and support hospitality arrangements for visitors and stakeholders.

Qualifications

• Graduate in any discipline.
• 1 to 3 years of relevant experience in Guest Relations or related fields.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome and assist guests in a professional, courteous manner.
• Coordinate visits, meetings, and room arrangements.
• Handle calls and emails and maintain guest records.
• Support HR/Admin with visitor coordination.

Skills

Communication skills

Guest relations experience

Multitasking

Education

Graduate degree

Tools

MS Office

Job description

We are looking for a professional, warm, and presentable Guest Relations Executive to create a positive and welcoming experience for guests, clients, visitors, and other stakeholders. The candidate will be responsible for managing guest interactions, providing information and assistance, coordinating visits and meetings, and ensuring a high standard of hospitality and service.

Key Responsibilities

• Welcome and receive guests, clients, and visitors in a professional and courteous manner.
• Act as the primary point of contact for guests and ensure a smooth and pleasant experience.
• Understand guest requirements and provide timely assistance and information.
• Handle incoming calls, emails, and guest inquiries efficiently.
• Manage visitor registration and maintain accurate guest records.
• Coordinate guest visits, meetings, appointments, and meeting room arrangements.
• Coordinate with internal departments to address guest requirements and requests.
• Ensure the reception and guest areas maintain a clean, welcoming, and professional ambience.
• Follow up with relevant teams to ensure timely resolution of guest queries or concerns.
• Support management and senior stakeholders with guest handling and hospitality arrangements.
• Coordinate refreshments, meeting arrangements, and other guest requirements as needed.
• Maintain records, documents, and guest-related information appropriately.
• Assist with travel, accommodation, transportation, and other arrangements for guests when required.
• Coordinate with vendors and service partners for hospitality-related requirements.
• Ensure professional handling of all office communication and guest interactions.
• Support HR/Admin teams in employee and visitor coordination activities.

Preferred candidate profile:

• Graduate in any discipline.
• 1 to 3 years of relevant experience in Guest Relations, Front Office, Reception, Hospitality, Customer Service, or Administration.
• Excellent verbal and written communication skills.
• Pleasant, confident, and well-groomed personality with professional etiquette.
• Strong interpersonal and relationship management skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Strong customer-service orientation with a warm and helpful approach.
• Ability to handle multiple guests, requests, and responsibilities simultaneously.
• Strong coordination, organizational, and time-management skills.
• Ability to remain calm, courteous, and solution-oriented in challenging situations.
• Prior experience in a corporate office, hospitality, luxury retail, real estate, or premium customer-facing environment will be preferred.