Guest Relationship Executive (GRE) – Gaming Lounge

Sandarv Commodity Pvt Ltd; Ghaziabad; On-site; INR 223,200 - 390,600; Full time

Job summary

Sandarv Commodity Pvt Ltd in Ghaziabad seeks a Guest Relationship Executive to manage guest interactions at its premium poker club. The ideal candidate will ensure a seamless guest experience, handling reservations and internal coordination. Requirements include a graduate degree, 2–5 years in hospitality, and strong communication skills in Hindi and English. Female candidates are preferred. The position is full-time and may require shift work. Competitive salary along with a professional work environment is offered.

Qualifications

• 2–5 years of experience in Hospitality / Hotel / Club / Front Office / Customer Service.
• Female candidate preferred.
• Strong interpersonal and communication skills.
• Ability to handle high-end/premium clients.
• Willingness to work in shifts (if required).
• Customer-first attitude with a professional approach.

Responsibilities

• Act as the face of the club, handling guest relations.
• Manage reservations and coordinate with internal teams.
• Deliver a premium guest experience.

Skills

Excellent Communication Skills (Hindi & English)

Customer Relationship Management

Hospitality & Guest Handling

Problem Solving & Complaint Handling

Front Desk / Guest Coordination

Grooming & Presentation Skills

Reservation & Booking Management

Basic Computer Knowledge (MS Office)

Multitasking & Time Management

Education

Graduate (any stream preferred)

Job description

We are looking for a confident and well-presented Guest Relationship Executive (GRE) to manage guest interactions at our premium poker club. The candidate will be responsible for ensuring a seamless guest experience, from entry to engagement, while maintaining high hospitality standards.

Job Type

Full time

Salary Range

Experience Level

Mid level

2 Position(s)

Job Location

Interview Location

Detailed Job Description

The GRE will act as the face of the club, handling guest relations, managing reservations, and coordinating with internal teams to deliver a premium experience. The role requires excellent communication, presentation, and problem‑solving skills in a fast‑paced hospitality environment.

Requirements & Qualifications

Graduate (any stream preferred) 2–5 years of experience in Hospitality / Hotel / Club / Front Office / Customer Service. Female candidate preferred. Well‑groomed and presentable personality. Strong interpersonal and communication skills. Ability to handle high‑end/premium clients. Willingness to work in shifts (if required). Customer‑first attitude with a professional approach.

Excellent Communication Skills (Hindi & English). Customer Relationship Management. Hospitality & Guest Handling. Problem Solving & Complaint Handling. Front Desk / Guest Coordination. Grooming & Presentation Skills. Reservation & Booking Management. Basic Computer Knowledge (MS Office). Multitasking & Time Management.