Guest Relation Executive

Escobar Tapas Bar; Mumbai; On-site; INR 279,000 - 446,400; Full time

Job summary

Escobar Tapas Bar in Mumbai is seeking a dynamic hospitality professional to deliver exceptional dining experiences. The ideal candidate will warmly welcome guests, manage reservations, and ensure a superior dining journey.

Key responsibilities include handling guest feedback and promoting events. A well-groomed personality along with excellent communication skills is essential. Experience in premium or fine dining is preferred. Join us to be a part of a vibrant team!

Qualifications

• Experience in premium dining, fine dining, or hospitality preferred.
• Positive attitude essential.

Responsibilities

• Welcome and assist guests with a warm and professional approach.
• Manage reservations, table allocations, and waiting lists.
• Ensure exceptional guest experience throughout the dining journey.
• Coordinate with restaurant teams and maintain guest records.

Skills

Excellent communication and interpersonal skills

Well-groomed personality

Ability to handle guest concerns professionally

Fluent in English

Fluent in Hindi

Job description

Join our team and deliver exceptional dining experiences!

Key Responsibilities

• Welcome and assist guests with a warm and professional approach.
• Manage reservations, table allocations, and waiting lists.
• Ensure exceptional guest experience throughout the dining journey.
• Handle guest feedback, complaints, and special requests efficiently.
• Coordinate with restaurant managers, captains, stewards, and kitchen teams.
• Maintain guest records, preferences, and VIP guest relations.
• Promote restaurant events, special menus, and loyalty programs.
• Ensure reception and guest areas are well maintained at all times.

Requirements

• Excellent communication and interpersonal skills.
• Well-groomed personality with a positive attitude.
• Experience in premium dining, fine dining, or hospitality preferred.
• Ability to handle guest concerns professionally.
• Fluent in English and Hindi (additional languages are an advantage).