Guest Relations Professional

Bodycraft; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Bodycraft in Bengaluru is seeking a Guest Relations Associate to manage front desk operations, handle guest inquiries, and resolve issues professionally to ensure a smooth arrival and stay.

You will develop and implement guest relation strategies to boost satisfaction, collaborate with housekeeping, F&B, and operations, respond promptly to requests, maintain accurate records of interactions, and identify opportunities to enhance the guest experience.

Responsibilities

• Manage front desk operations, handling guest inquiries and resolving issues professionally.
• Develop and implement guest relation strategies to boost satisfaction.
• Collaborate with other departments to ensure seamless service delivery.
• Provide exceptional customer service by responding promptly to requests and concerns.
• Maintain accurate records of guest interactions and feedback.
• Identify opportunities to improve guest experience and suggest enhancements.

Job description

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure seamless service delivery.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions and feedback.
• Identify opportunities to improve guest experience and suggest enhancements.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.