FRONT OFFICE ASSOCIATES

Niranta Airport Transit Hotel; Mumbai; On-site; INR 279,000 - 502,000; Full time

Job summary

Niranta Airport Transit Hotel in Mumbai is seeking a proactive Front Office professional to manage the desk, greet guests, handle inquiries, and resolve issues with professionalism. You will maintain accurate records of room assignments, billing, and guest preferences while coordinating with housekeeping and maintenance to ensure seamless service.

Strong customer service skills and teamwork are essential. Join a team focused on guest satisfaction and loyalty, contributing to business objectives

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of hotel transactions, including room assignments and billing information.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and improve overall performance.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of hotel transactions, including room assignments and billing information.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and improve overall performance.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.