Guest Relations Professional

Port Kitchen And Bar; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Port Kitchen And Bar in Mumbai is seeking a proactive front desk professional to manage guest inquiries and resolve issues with professionalism. You will work to enhance guest satisfaction, loyalty, and seamless service delivery across departments.

The role focuses on courteous handling of complaints, maintaining accurate guest records, and delivering exceptional customer service to ensure a consistently positive guest experience for all visitors.

Responsibilities

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with other departments to ensure seamless service delivery.
• Handle complaints and feedback courteously and efficiently.
• Maintain accurate records of guest interactions and transactions.
• Provide exceptional customer service to ensure a positive experience for all guests.

Job description

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with other departments to ensure seamless service delivery.
• Handle complaints and feedback courteously and efficiently.
• Maintain accurate records of guest interactions and transactions.
• Provide exceptional customer service to ensure a positive experience for all guests.