Guest Relations Manager

Hyatt Regency; Haridwar, Dehradun; On-site; INR 250,000 - 420,000; Full time

Job summary

Hyatt Regency Haridwar invites a dedicated Front Desk/Guest Relations Associate to welcome guests, manage check-in/out, and ensure a smooth arrival experience. You will coordinate with hotel departments to deliver efficient service and uphold Hyatt standards.

The role requires strong communication, interpersonal skills, and a proactive approach to resolving guest issues while maintaining confidentiality and professionalism at all times.

Qualifications

• Proven experience in guest relations or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks.
• Strong problem-solving and analytical skills.
• Familiarity with hotel management systems and software.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Manage front desk operations, ensuring seamless check-in and check-out processes.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure efficient service delivery.
• Handle guest complaints and feedback professionally and courteously.
• Maintain accurate records of guest interactions and transactions.
• Ensure compliance with company policies and procedures.

Skills

Guest relations

Communication skills

Interpersonal skills

Pressure management

Multi-tasking

Hotel management systems

Confidentiality

Job description

• Manage front desk operations, ensuring seamless check-in and check-out processes.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure efficient service delivery.
• Handle guest complaints and feedback professionally and courteously.
• Maintain accurate records of guest interactions and transactions.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in guest relations or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with hotel management systems and software.
• Ability to maintain confidentiality and handle sensitive information.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.