Guest Relations Manager

Embassy Services; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Embassy Services in Bengaluru is seeking an experienced Guest Relations Executive to deliver outstanding hospitality and ensure guest satisfaction. You will welcome guests, address inquiries, and coordinate with internal departments to provide seamless service.

The role requires 8–10 years in guest relations or hospitality operations, excellent communication, and the ability to manage VIP arrangements and feedback reporting. Shift flexibility, including weekends, is expected.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management or related field.
• 8–10 years of experience in Guest Relations or hospitality operations.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Proficiency in MS Office and hospitality management systems preferred.

Responsibilities

• Greet and welcome guests professionally.
• Address guest inquiries, requests, and complaints promptly.
• Coordinate with Front Office, Housekeeping, F&B and other departments.
• Maintain positive guest relationships to boost loyalty.
• Assist VIP guest arrivals, departures, and special arrangements.
• Monitor guest satisfaction and implement improvements.
• Maintain accurate guest records in the system.
• Prepare and maintain guest feedback and reports.
• Adhere to company policies and hospitality standards.
• Deliver exceptional guest experiences with high service standards.

Skills

Communication

Interpersonal Skills

Customer Service

Hospitality Operations

Education

Bachelor's/Diploma in Hospitality Management

Tools

MS Office

Job description

The Guest Relations Executive is responsible for delivering exceptional guest experiences by ensuring high standards of hospitality, customer service, and guest satisfaction. The role involves welcoming guests, addressing their queries and concerns, coordinating with internal departments, and maintaining positive guest relationships to enhance the overall guest experience.

Key Responsibilities

• Greet and welcome guests in a professional and courteous manner.
• Handle guest inquiries, requests, feedback, and complaints promptly and effectively.
• Ensure guest needs and special requests are fulfilled in coordination with relevant departments.
• Build and maintain positive relationships with guests to encourage repeat visits and loyalty.
• Assist with VIP guest arrivals, departures, and special arrangements.
• Monitor guest satisfaction levels and take proactive measures to improve service quality.
• Maintain accurate guest records and update relevant information in the system.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Follow company policies, service standards, and hospitality best practices at all times.
• Prepare and maintain guest feedback and service-related reports as required.

Qualifications & Skills

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• 8-10 years of experience in Guest Relations, Front Office, Customer Service, or Hospitality Operations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused approach with a professional attitude and appearance.
• Proficiency in MS Office and hospitality management systems is preferred.
• Ability to work flexible shifts, including weekends and holidays.