Front Desk and Guest Relations Professional

Larica Group Of Hotels; Kolkata District; On-site; INR 250,000 - 380,000; Full time

Job summary

Larica Group Of Hotels in Kolkata is seeking a proactive Front Desk Associate to greet guests, manage inquiries, and resolve issues with poise and professionalism. You will welcome guests, assist with check‑in/out, and ensure a positive first impression.

You will coordinate with housekeeping, food & beverage, and other departments to deliver seamless guest experiences, maintain accurate records of interactions and transactions, and collaborate with the team to achieve consistently high customer

Responsibilities

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service, ensuring guests feel welcome and appreciated.
• Develop and maintain strong relationships with guests, understanding their needs and preferences.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with team members to achieve high levels of customer satisfaction.

Job description

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service, ensuring guests feel welcome and appreciated.
• Develop and maintain strong relationships with guests, understanding their needs and preferences.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with team members to achieve high levels of customer satisfaction.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.