Guest Service Associate (Front Office) V5.0

Pinnacle Resorts; Baramulla; On-site; INR 250,000 - 450,000; Full time

Job summary

Pinnacle Resorts in India is seeking a Front Office professional to manage guest inquiries and resolve issues promptly and professionally while delivering exceptional customer service.

You will maintain accurate records of guest interactions, transactions and preferences, collaborate with other departments to ensure seamless experiences, and develop strategies to boost guest satisfaction and loyalty in line with company policies.

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Ensure compliance with company policies and procedures.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Ensure compliance with company policies and procedures.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.