Guest Service Associate

East India Hotels (EIH); Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

East India Hotels (EIH) in Bengaluru seeks a front desk professional to manage guest inquiries and resolve issues with professionalism, delivering warm, efficient service. You will handle check-ins/outs, coordinate with departments to ensure seamless experiences, and maintain accurate guest records.

You will develop strategies to enhance guest satisfaction and loyalty, stay updated on industry trends, and uphold service standards across the hotel.

Responsibilities

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Stay updated on industry trends and best practices in guest service.

Job description

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Stay updated on industry trends and best practices in guest service.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.