Front Office Professional

The Acacia Hotel; New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

The Acacia Hotel in Delhi is seeking a Front Office Executive to manage day-to-day front desk operations and ensure smooth guest experiences. You will greet guests, check them in and out, and handle inquiries with professionalism.

Provide exceptional guest service, respond to queries and resolve issues promptly, and coordinate with other departments to maintain high service standards. This role also focuses on developing strategies to enhance guest satisfaction and loyalty in line with industry

Responsibilities

• Manage front office operations, ensuring seamless day-to-day activities.
• Provide exceptional guest service, responding to queries and resolving issues promptly.
• Handle customer complaints and feedback professionally and courteously.
• Coordinate with other departments to ensure smooth hotel operations.
• Maintain high standards of customer service, adhering to industry norms.
• Develop and implement strategies to enhance guest satisfaction and loyalty.

Job description

• Manage front office operations, ensuring seamless day-to-day activities.
• Provide exceptional guest service, responding to queries and resolving issues promptly.
• Handle customer complaints and feedback professionally and courteously.
• Coordinate with other departments to ensure smooth hotel operations.
• Maintain high standards of customer service, adhering to industry norms.
• Develop and implement strategies to enhance guest satisfaction and loyalty.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.