Guest Relations Manager

Hyatt Regency; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Hyatt Regency Gurugram invites applications for a Front Desk/Guest Relations role focused on delivering seamless check-in/check-out and outstanding guest service. You will coordinate with departments to ensure a smooth experience and handle guest inquiries with professionalism.

The ideal candidate will manage guest interactions, collect feedback, and contribute to guest satisfaction initiatives, with a commitment to courtesy and accuracy in records.

Responsibilities

• Manage front desk operations, ensuring seamless check-in and check-out processes.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure exceptional guest experiences.
• Handle guest complaints and resolve issues professionally and courteously.
• Maintain accurate records of guest interactions and feedback.
• Analyze guest feedback to identify areas for improvement.

Job description

• Manage front desk operations, ensuring seamless check-in and check-out processes.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure exceptional guest experiences.
• Handle guest complaints and resolve issues professionally and courteously.
• Maintain accurate records of guest interactions and feedback.
• Analyze guest feedback to identify areas for improvement.