Guest Relation Executive (Receptionist)

Ckpc Properties; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

CKPC Properties is seeking a Guest Relations Executive to be the first point of contact at our Bangalore sales gallery. The GRE will manage guest flow, registrations, and handovers to Sales Executives, ensuring a premium visitor experience aligned with our brand promise of Re-imagining People Experience.

The role requires 0-3 years of experience, strong communication in English/Hindi/Kannada, and a polished, professional presence.

Qualifications

• Graduation in any discipline; hospitality/related degree is a plus.
• Freshers welcome with strong communication and presentation skills.
• Experience in guest relations, front office, hospitality, or customer-facing roles is preferred.

Responsibilities

• Greet walk-in customers and guests at the sales office with warmth and professionalism.
• Register visitors, capture details, and maintain CRM/database records.
• Coordinate handover of prospects to Sales Executives based on availability/territory.
• Manage lounge, refreshments, and overall guest experience to reflect CKPC branding.
• Provide overview of CKPC projects, amenities, and offers with the sales team.
• Schedule site visits, viewings, and client meetings; handle inquiries promptly.
• Maintain ambience, cleanliness, and presentation of reception and display areas.
• Support site events and promotions; maintain visitor MIS and reports.

Skills

English communication

Hindi

Kannada

Interpersonal skills

Coordination

MS Office

CRM tools

Education

Graduate degree

Hospitality/Hotel Management

Tools

CRM software

Job description

CKPC PROPERTIES

Re-imagining People Experience

JOB DESCRIPTION

Guest Relations Executive (GRE)

Position Title Guest Relations Executive (GRE) Department Sales & Customer Experience Location Bangalore, Karnataka Reports To Sales Manager / Sales Head Employment Type Full-Time Experience 0-3 years (Freshers with excellent communication skills may apply)

POSITION SUMMARY

The Guest Relations Executive (GRE) is the first point of contact for all walk-in customers, prospective home buyers, channel partners, and visitors at CKPC Properties' sales gallery / experience centre in Bangalore. The GRE is responsible for creating a warm, professional, and memorable first impression that reflects CKPC's brand promise of Re-imagining People Experience, while efficiently managing guest flow, enquiries, and coordination between visitors and the sales team.

KEY RESPONSIBILITIES

• Greet and welcome all walk-in customers, channel partners, and guests at the sales office / experience centre with warmth and professionalism.
• Manage the guest registration process, capture accurate visitor and lead details, and maintain an updated database/CRM.
• Coordinate the smooth handover of walk-in prospects to the appropriate Sales Executive based on availability and territory.
• Offer refreshments, manage the guest lounge/waiting area, and ensure a comfortable and premium experience for all visitors.
• Provide guests with an overview of CKPC Properties, its projects, amenities, and ongoing offers, in coordination with the sales team.
• Manage appointment scheduling and calendar coordination for site visits, sample flat viewings, and client meetings.
• Handle guest queries, feedback, and concerns promptly and elevate issues to the relevant department when required.
• Maintain the ambience, cleanliness, and presentation standards of the reception, lounge, and display areas at all times.
• Coordinate with housekeeping, security, and facility teams to ensure a seamless guest experience.
• Support the marketing and sales team during site events, launches, and promotional activities.
• Maintain daily visitor reports, footfall data, and MIS reports for management review.
• Uphold CKPC's brand standards, grooming, and etiquette guidelines at all times.

KEY SKILLS & COMPETENCIES

• Excellent verbal communication skills in English, Hindi, and Kannada (preferred).
• Warm, courteous, and guest-centric personality with a natural ability to build rapport.
• Strong interpersonal and coordination skills.
• Well-groomed, presentable, and professional demeanour.
• Proficiency in MS Office and basic CRM/visitor management tools.
• Ability to multitask and remain composed in a fast-paced, customer-facing environment.
• High attention to detail and a proactive, service-first attitude.

QUALIFICATIONS & EXPERIENCE

• Graduate in any discipline; a degree/diploma in Hospitality, Hotel Management, or Mass Communication is an added advantage.
• 0-3 years of experience in guest relations, front office, hospitality, or a customer-facing role (real estate/hospitality industry preferred).
• Freshers with strong communication and presentation skills are encouraged to apply.

WORKING CONDITIONS

• Based at CKPC Properties' sales gallery/experience centre in Bangalore.
• May require working on weekends and holidays, as footfall is typically higher during these times.
• Standing/front-desk role requiring a polished and professional appearance at all times.

CKPC Properties | Bangalore, Karnataka