Executive Director, Planning (Bengaluru)

Sobha; Bengaluru; On-site; INR 279,000 - 502,000; Full time

Job summary

Sobha seeks a Guest Relationship Executive (GRE) in Bangalore to manage the Experience Center and ensure pristine facilities. You will supervise housekeeping, monitor displays, lighting, and model apartments, and coordinate with Sales to welcome clients and record site visits in CRM.

Daily rounds, incident reporting, inventory maintenance, and seamless front-office operations are essential. The role requires strong communication, multitasking, and a customer-centric approach to create a positive

Qualifications

• Strong verbal and written communication skills.
• Customer-focused approach with a professional demeanour.
• Familiarity with CRM tools and client data handling.

Responsibilities

• Conduct daily rounds of the Experience Center; maintain cleanliness and upkeep.
• Supervise housekeeping staff and report maintenance issues.
• Ensure display units, lighting, and model apartments are in good condition.
• Maintain inventory, track consumption, and raise purchase requests to minimize wastage.
• Welcome clients, manage seating, and offer refreshments.
• Collect client details and update site visits in Salesforce/CRM.

Skills

Solid communication

Customer-centric

Attention to detail

CRM tools

Multitasking

Interpersonal skills

Tools

Salesforce

Job description

Job Title: Guest Relationship Executive (GRE)

Key Responsibilities:

• Conduct daily rounds of the Experience Center and ensure high standards of cleanliness and maintenance.
• Supervise housekeeping staff and report any damages or maintenance issues.
• Ensure all display units, lighting, and model apartments are in proper condition.
• Maintain inventory, track consumption, and raise requirements to avoid shortages/wastage.
• Welcome clients warmly, manage seating, and offer refreshments.
• Collect client details, coordinate with Sales, and update site visits in CRM (Salesforce).

Job Title: Guest Relationship Executive (GRE)Location: Bangalore

Key Responsibilities Facility & Experience Center Management

• Conduct daily rounds of the Experience Center starting from the main gate, following the prescribed checklist to ensure all areas are maintained.
• Maintain the highest standards of cleanliness across the Experience Center, including pantry and common areas.
• Supervise housekeeping staff and ensure timely completion of all cleaning activities.
• Ensure all equipment such as LED screens, TVs, promotional standees, lighting fixtures, and lamps are in proper working condition.
• Report any maintenance issues or damages to the Projects team for prompt resolution.
• Ensure display elements like scale models are clean, dust-free, and well-maintained.
• Monitor and ensure all lighting across the premises is functional.
• Maintain model apartment assets (kitchen, wardrobes, soft furnishings, etc.) in excellent condition at all times.

Incident Management

• Report any damages, incidents, or accidents through the proper incident reporting system to management for necessary action.

Inventory & Stock Management

• Track consumption of supplies and maintain an updated inventory sheet.
• Share inventory reports with management on a timely basis.
• Raise purchase requests based on consumption patterns and ensure minimal wastage.

Client Experience & Front Office Management

• Welcome all clients warmly using standard greeting protocols and ensure a pleasant first impression.
• Assist clients with comfortable seating arrangements until the Sales Representative attends to them.
• Offer refreshments and ensure the client lounge area is always well-maintained.
• Collect and record client contact details accurately.
• Coordinate with the Sales team to ensure timely assistance to clients.
• Accurately update client details and site visits in Salesforce/CRM systems.

Key Skills & Competencies

• Solid communication and interpersonal skills
• Customer-centric approach
• Attention to detail and high standards of hygiene
• Basic knowledge of CRM tools (e.G., Salesforce)
• Ability to multitask and coordinate with multiple teams .