Graduate Engineering Trainee – C.Q.D

Zeco Aircon Limited; Gurugram District; On-site; INR 300,000 - 400,000; Full time

Job summary

Zeco Aircon Limited in Gurugram District seeks a Customer Service Representative to provide technical assistance and support for HVAC products. The role includes responding to customer queries and resolving issues promptly.

The ideal candidate has a degree in Mechanical Engineering or HVAC Technology and should be fluent in Hindi and English. This position welcomes recent graduates with 0-1 years of experience in HVAC service.

Qualifications

• Fluency in Hindi, English, and a local language is required.
• 0 to 1 years of experience in HVAC service and maintenance.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide clear information regarding HVAC products and services.
• Ensure a positive customer experience by effectively resolving concerns.

Skills

Customer service skills

Technical assistance

Analytical skills

Teamwork

Education

Graduate in Mechanical Engineering or HVAC Technology

Job description

Job Role and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide clear and concise information regarding HVAC products, services, and technical issues.
• Ensure a positive customer experience by addressing concerns and resolving issues effectively.
• Offer technical assistance to customers with HVAC-related concerns, including troubleshooting and providing guidance on system operation and maintenance.
• Collaborate with technical teams to upscale and resolve complex technical issues.
• Stay up-to-date on the latest HVAC products, technologies, and industry trends.
• Effectively communicate product features, benefits, and warranties to customers.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions.
• Generate reports on common customer queries and feedback to improve overall service quality.
• Collaborate with sales, service, and technical teams to ensure a seamless customer experience.
• Provide insights to improve product design or service offerings based on customer feedback.
• Stay informed about changes in HVAC technologies and attend training sessions to enhance technical knowledge.
• Train new team members on product knowledge, customer service standards, and query resolution procedures.

Experience and Skills required

• Graduate in Mechanical Engineering, HVAC Technology, or a related field.
• 0 to 1 years of relevant experience in HVAC service and maintenance.

Key Personal Skills

• Good analytical skills
• Good logical skills
• Team work skills

Language Skills required

• Fluency in Hindi, English and local language

Academic Background

• Bachelors
• Years of experience, 0 -1

Number of years of Professional Experience required

• 0-1 Years