Application Engineer – C.Q.D

Zeco Aircon Limited; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Zeco Aircon Limited in Gurugram District, Haryana is seeking a dedicated professional to provide HVAC customer support. The role involves responding to inquiries, troubleshooting issues, and ensuring a high-quality customer experience. Candidates must have a diploma in Mechanical Engineering or HVAC Technology and 1-3 years of relevant experience.

Fluency in Hindi, English, and local languages is essential. Join a dynamic team where your technical expertise can shine!

Qualifications

• 1 to 3 years of relevant experience in HVAC service and maintenance.
• Fluency in Hindi, English, and local language.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Offer technical assistance to customers with HVAC-related concerns.
• Collaborate with technical teams to resolve complex technical issues.

Skills

Analytical skills

Logical skills

Teamwork skills

Education

Diploma in Mechanical Engineering

Diploma in HVAC Technology

Job description

Job Role and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide clear and concise information regarding HVAC products, services, and technical issues.
• Ensure a positive customer experience by addressing concerns and resolving issues effectively.
• Offer technical assistance to customers with HVAC-related concerns, including troubleshooting and providing guidance on system operation and maintenance.
• Collaborate with technical teams to elevate and resolve complex technical issues.
• Stay up-to-date on the latest HVAC products, technologies, and industry trends.
• Effectively communicate product features, benefits, and warranties to customers.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions.
• Generate reports on common customer queries and feedback to improve overall service quality.
• Collaborate with sales, service, and technical teams to ensure a seamless customer experience.
• Provide insights to improve product design or service offerings based on customer feedback.
• Stay informed about changes in HVAC technologies and attend training sessions to enhance technical knowledge.
• Train new team members on product knowledge, customer service standards, and query resolution procedures.

Experience and Skills required

• Diploma in Mechanical Engineering, HVAC Technology, or a related field.
• 1 to 3 years of relevant experience in HVAC service and maintenance.

Key Personal Skills

• Good analytical skills
• Good logical skills
• Team work skills

Language Skills required

• Fluency in Hindi, English and local language

Academic Background

• Diploma
• Years of experience, 1 -3

Number of years of Professional Experience required

• 1 - 3 Years