Diploma Engineering Trainee – C.Q.D

Zeco Aircon Limited; Gurugram District; On-site; INR 223,200 - 334,800; Full time

Job summary

Zeco Aircon Limited is looking for a candidate in Gurugram District to handle customer inquiries and provide HVAC technical assistance. Responsibilities include responding to inquiries, resolving issues, and collaborating with technical teams.

Applicants should have a diploma in Mechanical Engineering or HVAC Technology and 0 to 1 years of relevant experience. Strong analytical, logical, and teamwork skills are also essential.

Qualifications

• Diploma in Mechanical Engineering, HVAC Technology, or a related field required.
• 0 to 1 years of relevant experience in HVAC service and maintenance.
• Fluency in Hindi, English, and the local language.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide information regarding HVAC products and technical issues.
• Offer technical assistance to customers with HVAC concerns.
• Collaborate with technical teams to resolve complex issues.

Skills

Analytical skills

Logical skills

Teamwork skills

Education

Diploma in Mechanical Engineering or HVAC Technology

Job description

Job Role and Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide clear and concise information regarding HVAC products, services, and technical issues.
• Ensure a positive customer experience by addressing concerns and resolving issues effectively.
• Offer technical assistance to customers with HVAC‑related concerns, including troubleshooting and providing guidance on system operation and maintenance.
• Collaborate with technical teams to resolve complex technical issues.
• Stay up‑to‑date on the latest HVAC products, technologies, and industry trends.
• Effectively communicate product features, benefits, and warranties to customers.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions.
• Generate reports on common customer queries and feedback to improve overall service quality.
• Collaborate with sales, service, and technical teams to ensure a seamless customer experience.
• Provide insights to improve product design or service offerings based on customer feedback.
• Stay informed about changes in HVAC technologies and attend training sessions to enhance technical knowledge.
• Train new team members on product knowledge, customer service standards, and query resolution procedures.

Experience and Skills required:

• Diploma in Mechanical Engineering, HVAC Technology, or a related field.
• 0 to 1 years of relevant experience in HVAC service and maintenance.

Key Personal Skills:

• Good analytical skills
• Good logical skills
• Team work skills

Language Skills required:

• Fluency in Hindi, English and local language

Academic Background:

• Diploma
• Years of experience, 0 -1

Number of years of Professional Experience required:

• 0-1 Years