HVAC SERVICE ENGINEER

CTAS; India; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

Hands-on training

On-site role

Job summary

CTAS is seeking a dedicated HVAC Service Engineer in India to service, troubleshoot, maintain, and support installation and commissioning of HVAC systems. Freshers receive hands-on training, while experienced candidates manage service activities and customer interactions.

You will perform preventive and breakdown maintenance, assist in installation and commissioning, and ensure high levels of customer satisfaction through quality service delivery. Travel to customer sites is required.

Qualifications

• Diploma or BE/B.Tech in Mechanical, Electrical, Refrigeration & Air Conditioning, or related discipline.
• Freshers are encouraged to apply.
• Willingness to travel to customer sites.
• Ability to read technical drawings and equipment manuals.
• Strong communication and customer-handling abilities.

Responsibilities

• Perform preventive and breakdown maintenance of HVAC systems.
• Inspect, diagnose, and troubleshoot mechanical and electrical faults in HVAC equipment.
• Carry out servicing of Split ACs, Ductable Units, VRF/VRV Systems, AHUs, FCUs, Chillers, Package Units, and Ventilation Systems.
• Ensure timely completion of service jobs and maintenance schedules.
• Monitor system performance and recommend corrective actions.

Skills

HVAC basics

Troubleshooting

Customer service

Communication

MS Office

Education

Diploma/BTech in ME/EE/RAC

Job description

We are looking for a dedicated and technically inclined HVAC Service Engineer to join our Service & Maintenance team. The candidate will be responsible for servicing, troubleshooting, maintaining, and supporting the installation and commissioning of HVAC systems. Freshers will receive hands‑on training, while experienced candidates will independently manage service activities and customer interactions.

Job Description

Key Responsibilities

• Perform preventive and breakdown maintenance of HVAC systems.
• Inspect, diagnose, and troubleshoot mechanical and electrical faults in HVAC equipment.
• Carry out servicing of Split ACs, Ductable Units, VRF/VRV Systems, AHUs, FCUs, Chillers, Package Units, and Ventilation Systems.
• Ensure timely completion of assigned service jobs and maintenance schedules.
• Monitor system performance and recommend corrective actions.

Installation & Commissioning Support

• Assist in installation, testing, and commissioning of HVAC equipment.
• Verify system operation and performance parameters.
• Support project teams during handover and commissioning activities.

Customer Service

• Attend customer complaints and service requests promptly.
• Maintain professional communication with customers during service visits.
• Provide technical explanations and recommendations to customers when required.
• Ensure high levels of customer satisfaction through quality service delivery.

Documentation & Reporting

• Prepare service reports and maintenance records after every site visit.
• Record equipment operating parameters and observations.
• Update service logs, job cards, and customer records.
• Submit daily activity reports to supervisors.

Safety & Compliance

• Follow company safety policies and site safety requirements.
• Use proper PPE and ensure safe handling of tools and equipment.
• Comply with customer site regulations and statutory requirements.

Key Performance Indicators (KPIs)

• Service response time.
• Closure of assigned service calls.
• First‑time fault resolution rate.
• Customer satisfaction.
• AMC maintenance compliance.
• Quality and accuracy of service reports.
• Safety compliance.

Requirements

Educational Qualification

• Diploma / BE / B.Tech in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or related discipline.
• Freshers are encouraged to apply.

Skills Required

• Basic understanding of HVAC and Refrigeration systems.
• Knowledge of electrical and mechanical components.
• Ability to read technical drawings and equipment manuals.
• Good troubleshooting and analytical skills.
• Strong communication and customer‑handling abilities.
• Proficiency in MS Office for reporting purposes.
• Willingness to travel to customer sites.

Additional Responsibilities for Candidates with 1+ Years Experience

• Independently handle preventive and breakdown maintenance activities.
• Diagnose and rectify complex HVAC system faults.
• Manage AMC sites and ensure contract compliance.
• Coordinate with customers for maintenance planning and shutdown schedules.
• Recommend spare parts and prepare service‑related technical reports.
• Support junior technicians and fresh engineers in troubleshooting activities.
• Participate in AMC renewals and identify service business opportunities.

Experience Levels

Fresher (0–1 Year)

• Assist senior engineers and technicians in service activities.
• Learn HVAC equipment operation, maintenance procedures, and troubleshooting techniques.
• Focus on technical skill development and customer service practices.

Experienced (1+ Year)

• Independently execute service assignments.
• Handle customer interactions and technical problem resolution.
• Manage AMC and breakdown service calls with minimal supervision.